OUR SERVICES

Explore our services designed to elevate every touchpoint of your guest experience—from digital strategy to in-person moments. Whether you're looking to refine what’s already working or build something completely new, each offering blends thoughtful planning, creative insight, and hospitality that connects.

Guest Experience Audit & Strategy

A guest journey glow-up, grounded in strategy and built to move the needle.

From the first click to the final farewell, your guest experience should feel intentional, elevated, and unforgettable. This service is designed to uncover what’s working, what’s missing, and how to transform every brand moment into a clear, compelling part of your growth strategy.

  • Boutique hotels, restaurants, or destination-driven brands who:

    • Know the experience is almost there but something’s not clicking

    • Need a thoughtful outside perspective to identify gaps and untapped potential

    • Want more new and return visits, better reviews, and deeper brand loyalty

    • Are ready for a marketing plan rooted in real connection, not content chaos

    • Comprehensive guest experience audit across your website, email, social media, and on-site experience

    • Strategic marketing recommendations for guest touch points grounded in brand storytelling, guest psychology, and loyalty-building

    • A 3-month activation calendar that translates strategy into action (campaigns, content themes, guest rituals)

    • Follow-up check-in call (scheduled 4–6 weeks after delivery) to review progress/data, answer questions, and recalibrate your approach if needed

    Delivered in a custom PDF strategy deck accompanied by an interactive, structured 3-month calendar in Google Sheets—fully editable and designed for clarity, flow, and easy execution.

1:1 Strategy Sessions

A focused 1:1 session to uncover what’s missing—and what’s next.

This is a focused, fast-track session designed to help boutique restaurants and hotels gain immediate insight into a key area of their guest journey or marketing approach. Whether it’s refining your check-in experience, elevating your email strategy, improving your social media tone, or brainstorming on-site event ideas that drive loyalty, this session is all about giving you clarity and direction you can act on.

  • Boutique hotels, restaurants, or destination-driven brands who:

    • Want expert eyes on one area of your guest experience

    • You’re not ready for a full strategy project, but you want real ideas now

    • You’re ready to implement, you just need direction

    • One 90-minute virtual session focused on a core area of your guest experience or marketing efforts

    • A personalized post-call summary that maps out your next moves—complete with actionable strategies, creative ideas, and clarity around what to do (and what to stop doing)

    • Guidance that helps you confidently prioritize, implement with purpose, and turn big ideas into real progress

    • Reservation or check-in experience

    • Loyalty program or guest follow-up

    • Email strategy and flows

    • Social media presence and engagement

    • Website user experience

    • On-brand content campaigns or promotions

    • Event concepts that bring the brand to life

Digital Guest Experience Setup

We build the digital backbone of your guest experience so every click, message, and interaction feels seamless, intentional, and on-brand.

From automated email flows that nurture guests at every stage, to optimized link-in-bio hubs, Google Business profiles that convert, reservation and loyalty platforms, and segmented audiences for targeted messaging, we implement the tools that turn casual visitors into repeat guests and advocates.

Whether you’re starting fresh or refining what’s already in place, this service equips you with the foundational systems that transform scattered marketing into a cohesive journey. We focus on the details—automation, branded touchpoints, and guest-facing flow—so your business runs smoother, engages smarter, and delivers with consistency.

  • For businesses who have a strategy (or have worked with us before) and need support bringing it to life:

    • Don’t have the time or expertise to set up systems like email flows, reservations, or loyalty programs.

    • Want to streamline scattered tools into a cohesive, guest-friendly journey.

    • Are ready to turn one-time guests into loyal advocates through intentional, automated touchpoints

    • Strategic automated email flows for welcome, follow-up, and re-engagement

    • Email segmentation so you can send the right message to the right guest

    • Link-in-bio or microsite setup to streamline access to reservations, menus, or key info

    • Setup or optimization of third-party platforms (like Resy, Tock, or OpenTable)

    • Google Business Profile support to improve visibility and consistency across channels

  • What Our Clients Are Saying

    “Working with Posh Revelry was an enlightening experience. They created multiple marketing strategies for us and provided the confidence to execute them. Their guidance along the way helped our management team implement one of their concepts in less then a month. The response was great and we can’t wait to work with them again. We highly recommend.”

    - John, Owner of Press 195

  • What Our Clients Are Saying

    “Posh Revelry delivered a game-changing, creative, and engaging circular marketing strategy for our business. Their fresh approach, innovative ideas and focus on long-term growth boosted our engagement and ROI and they made the process seamless and tailored to our needs. If you’re looking for a results-driven partner, Posh Revelry is the perfect choice.”

    - Andrew, Founder & CEO of Honest Cocktails

REVEL IN THE DETAILS

  • We’ll start with a quick consultation to understand your goals and challenges, then recommend the service (or combination) that best fits your needs.

  • The deliverables are highly customized to your unique business and brand. While I’ll be using proven frameworks to guide the process, everything will be tailored to fit your specific business goals, audience, and market.

  • While we specialize in hotels, restaurants, and airbnbs, the same principles apply to other guest-facing business looking to refine their customer journey.

  • We’ll send a short pre-session questionnaire to make sure we maximize our time together.

  • Our focus is on consulting and building the right strategy and systems for your business. That said, in select cases, we may provide ongoing marketing management if it’s the right fit. We evaluate long-term partnerships on a case-by-case basis to ensure we can deliver maximum value.